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Contact us
Tell us about your space and what you want it to feel like. We'll take it from there.
We've received your note and will be in touch within two business days.
Legal
Effective date: November 8, 2026
ModPots ("we," "us," or "our"), operated by Double H Creative Inc., respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices available to you.
When you contact us through our website, request a consultation, or subscribe to updates, we may collect your name, email address, phone number, mailing address, and any project details you choose to share. When you place an order or book a workshop, we also collect your billing and shipping address and the details of your purchase. We also automatically collect limited technical information, such as browser type, device information, and pages visited, through standard website analytics.
We use the information you provide to respond to inquiries, prepare estimates and proposals, deliver our design and installation services, and communicate with you about your project. We use order information to process payments, fulfil and ship orders, confirm workshop bookings, and provide receipts and customer support. We may also use your contact information to send occasional updates about ModPots, which you can opt out of at any time.
We use cookies and similar technologies, including Google Analytics and the Meta Pixel, to understand how visitors use our site, measure the results of our advertising, and show relevant ads on Google, Facebook and Instagram to people who have visited our site. These tools may collect information such as the pages you view, your device and browser type, and actions you take on our site, such as adding an item to your cart, booking a workshop or submitting a form. Google and Meta may process this information outside Canada, including in the United States, under their own privacy policies. You can opt out at any time: block or delete cookies in your browser settings, install Google's Analytics opt-out add-on (tools.google.com/dlpage/gaoptout), and manage your ad preferences in your Facebook or Instagram settings. Some site features may not work as intended if cookies are blocked.
We do not sell your personal information. We may share information with trusted service providers who support our business operations, such as payment processing, shipping, scheduling, accounting, and communications tools, solely for the purpose of delivering our services to you. We may also disclose information if required by law.
Card payments on our website are processed securely by Stripe. Your card details are sent directly to Stripe and are never stored by ModPots. Stripe may process and store information outside Canada, including in the United States, under its own privacy policy.
We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. We take reasonable technical and organizational measures to protect your information, though no method of transmission or storage is completely secure.
We handle personal information in accordance with British Columbia's Personal Information Protection Act (PIPA) and, where it applies, the federal Personal Information Protection and Electronic Documents Act (PIPEDA). You may request access to, correction of, or deletion of your personal information by contacting us at studio@modpots.ca. We will respond to reasonable requests within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.
We may update this policy from time to time to reflect changes in our practices or for legal reasons. The effective date at the top of this page reflects the most recent revision.
If you have questions about this policy or how we handle your information, contact us at studio@modpots.ca or through our contact page.